Industry News: Customer service excellence event

Did you know that 89% of customers are more likely to make a repeat purchase after a positive customer service experience?

Customer service is key in retaining customers and offering them value. Prioritising customer service is essential for customer satisfaction. The focus on customer service should begin from the moment that contact is made, throughout the service experience, and even after the deal is done.

Customer service excellence training session

Self Storage Association UK (SSAUK) is committed to raising the standard of the self storage industry by offering training tools and resources. SSAUK will be hosting an online training session on customer service excellence.

  • Date: 2 - 3 September 2021

  • Location: Zoom

Book your spot at the training session here.

Benefits of excellent customer service

Excellent customer service offers many benefits that can set your store apart from competitors. When a customer is happy with the service that they receive, then there’s a higher chance of continued business.

Acquiring a new customer can cost five times more than retaining an existing customer. Quality customer service is one of the easiest ways to retain the loyalty of a customer.

A happy customer is more likely to refer your store, write a positive review, and continue doing business with you.

The training session with SSAUK

The training session offered by SSAUK is designed specifically for the self storage industry. During the session, experts will share tools and skills that are needed to deliver excellent customer service to all customers.

Data reveals that 78% of customers will continue to do business with a company after a mistake if the customer service is excellent. With these tools and skills, even the most difficult and demanding situations can be navigated with ease.

At Digital First, we have our finger on the pulse of industry events and news. We understand the importance of excellent customer service and strive to offer tips and assistance to meet customer expectations.

Our expert services range from social media marketing, web strategy, SEO, and much more. We’re skilled in shining the light on a store’s best attributes - including excellent customer service. Contact us today to find out more.

Looking for more ways to improve customer service? Read more on how to put yourself in your customers’ shoes here.