How to manage accidents that occur at your self storage facility

While many self storage facilities pride themselves on providing a safe and secure facility, that safety can only extend so far. You may be able to protect your tenants' belongings from fire or water damage, but that does not mean you can protect them from slipping off a ladder or tripping over a box.

When it comes to handling an accident, the best thing you can do is accept that they are going to happen and be as prepared for them as possible. Below, we look at how to effectively manage accidents that occur at your self storage facility and minimise damage.



Have a risk-management plan in place

Accidents, unfortunately, can and do happen all the time. Having a risk-management plan allows your team on the ground at your facility to act quickly. More importantly, they will know the appropriate actions to take instead of wasting valuable time panicking. Whether the accident involved a person on your premises, damage to a tenant’s belongings or the facility itself, a risk-management plan provides a detailed guide to reacting quickly and minimising damage.

Respond quickly

In an accident, your staff should act quickly. If a tenant slips and falls outside of their unit, the immediate response should be to call for an ambulance or provide basic first aid and do what you can to minimise the damage. This may seem common knowledge, but fear and panic can brush all common sense aside. Ensuring that your facility staff are certified in basic first aid and facility management will ensure that they are professionally trained to act appropriately.

Document everything

Once the immediate danger to a tenant, their belongings or the facility has been taken care of, the next step is to document what occurred on a company reporting form. If you do not have one, speak to your insurance provider for one that they will approve.

The team member present should state everything that they did to assist. Information required should include what medical care was offered and the person’s response. If an ambulance was called, note the time you called, the time of arrival and the name and location of the medical facility the injured party was taken to. However, if they have opted to refuse medical assistance, ensure that they sign the report stating such. Lastly, state what the scene looked like on your arrival and take photographs and videos of what it looked like after to preserve a record.

Follow up

Once the immediate danger has passed and the relevant reports have been recorded, you need to follow up. With any accident, you should always notify your insurer. Even if you will not be filing a claim, it’s good to keep them in the loop in the event of further problems down the line. Notifying your insurer early also allows them to collect relevant information that will help protect you from unjust lawsuits.

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