An Item Is Missing

Very rarely because an item is out of stock we will send to you at a later date.  We will not charge you extra for shipments.  The invoice you receive with your order will tell you which items will follow.  If you still have questions about items missing from your order, please contact us and one of our knowledgeable Customer Service Associates will be happy to help you.

See more on our Shipping Policy.

My Order Didn’t Arrive

All orders are shipped next day delivery.  This is our only service.  If you wish to track an order, go to Track Your Orders.  If you still have questions about an order that has not arrived, please contact us and one of our knowledgeable Customer Service Associates will be happy to help you.

See more on our Shipping Policy.

An Item Is Damaged or Defective

We are committed to your total shopping satisfaction.  If an item you receive from Digitalfirst.co.uk does not meet your expectations, simply return it to us.  You can mail most items back by using the prepaid return shipping label that came with the item.  You will be refunded for the cost of the items.  Processing your return usually takes 2 business days from the day we receive it.