How does my camera or lens warranty work?

For purchases made on or after the 1st May 2010:

A five year warranty is provided. In the first 30 days, return the product to Digital First for exchange or repair. The first year of the warranty is covered as per the terms of the manufacturer warranty by Digital First. In the second year of the warranty, where a manufacturer does not provide warranty coverage, parts and labour warranty coverage will be provided by Digital First who will arrange repairs with a designated service centre. In the remaining 35 months Digital First will provide warranty cover of parts only.

Always return your product to Digital First. Failure to do so will cause a delay in service and you may incur unnecessary postage or direct costs with a service centre. Please be aware that the warranty coverage applies to breakdown and does not cover accidental damage caused.

For purchases made on or after the 1st February but before the 1st May 2010:

A three year warranty is provided. In the first 30 days, return the product to Digital First for exchange or repair. The first year of warranty is covered as per the terms of the manufacturer warranty by Digital First. In the remaining 23 months, where the manufacturer does not provide warranty coverage, parts and labour warranty coverage will be provided by Digital First who will arrange repairs with a designated service centre.

Always return your product to Digital First. Failure to do so will cause a delay in service and you may incur unnecessary postage or direct costs with a service centre. Please be aware that the warranty coverage applies to breakdown and does not cover accidental damage caused.

For purchases made before the 1st February 2010:

A two year warranty is provided. In the first 30 days, return the product to Digital First only for exchange or repair. The first year of warranty is covered as per the terms of the manufacturer warranty by Digital First. In the remaining 11 months, where the manufacturer does not provide warranty coverage, parts and labour warranty coverage will be provided by Digital First who will arrange repairs with a designated service centre.

Always return your product to Digital First. Failure to do so will cause a delay in service and you may incur unnecessary postage or direct costs with a service centre. Please be aware that the warranty coverage applies to breakdown and does not cover accidental damage caused.

What time do I need to order by to ensure next day delivery?

Use shipping costs and times policy.

The camera I require is out of stock, when will this be back in stock?

When we are made aware of a delivery date for a camera to be recieved into stock, this is advertised on our website.

My camera has security stickers on from Digital First and not the manufacturer. Why is this?

All cameras that come into our warehouse are security checked for missing items (batteries, chargers etc) before being sent out to our customers. This is to avoid disappointment to our customers when opening the box. Once the contents have been checked and verified, it is sealed again by Digital First to ensure complete customer satisfaction when recieving your product.

If an item is out of stock and arriving on a certain date will you send out on the date it is arriving?

We rarely ship out the days the deliveries come in due to the sheer size of the deliveries we receive from our suppliers, it is also is very dependent on what time of day the deliveries arrive, whether it be before or after 5pm (Orders before 5pm for mainland UK but 3pm for Europe and pre-12 deliveries).